Feedback & Complaints Policy

Purpose

This policy explains how families can provide feedback, raise concerns, or make a complaint about services provided by Growing Brave Studio, and how those concerns will be handled.

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Who can provide feedback or make a complaint 

Feedback or complaints may be made by:

• Parents or carers

• Children or young people (with support if needed)

• Family members or advocates

Feedback may be provided at any time.

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What you can provide feedback or complain about

This may include concerns or feedback related to:

• Quality of supports or sessions

• Safety or wellbeing

• Communication

• Professional conduct

• Privacy or confidentiality

• Any other aspect of service delivery

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How to provide feedback or make a complaint

You can provide feedback or raise a concern by:

• Emailing: info@growingbravestudio.com.au

• Speaking directly with Growing Brave Studio

• Requesting support from a trusted person or advocate

Complaints may be made verbally or in writing.

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How complaints are handled

Growing Brave Studio will:

• Listen respectfully and take concerns seriously

• Respond promptly and fairly

• Maintain privacy and confidentiality

• Seek to resolve concerns in a calm, respectful manner

• Keep families informed of outcomes where appropriate

Complaints relating to privacy, child safety, or professional conduct will be managed in line with our Privacy Policy, Safeguarding & Child Safety Statement, and Code of Conduct.​

Where possible, concerns will be addressed within a reasonable timeframe.

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No negative consequences

Raising a concern or making a complaint will not result in any negative impact on access to services or supports.

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External complaints options

If you are not comfortable raising a concern directly, or if you are not satisfied with the outcome, you may contact:

NDIS Quality and Safeguards Commission
Phone: 1800 035 544
Website: www.ndiscommission.gov.au

Support is also available from advocacy organisations if needed.

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Record keeping and improvement

Complaints and feedback are handled respectfully and used to support continuous improvement. Information is recorded only as necessary and in line with privacy obligations.

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Policy review

This policy is reviewed regularly to ensure it remains current and aligned with safeguarding and quality expectations.

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Contact details

For feedback, questions, or complaints, please contact:

Growing Brave Studio
South Australia

info@growingbravestudio.com.au

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Last updated: 2026